Shipping Policy
Thank you for shopping with Uncle Trevor's Sauce. Below are the details of our shipping and pickup options within Trinidad and Tobago.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is confirmed, you will receive a notification when it is ready for shipping or pickup.
Shipping Methods & Delivery Time
We offer reliable delivery across Trinidad and Tobago:
- Standard Delivery (Trinidad): 3–5 business days
- Standard Delivery (Tobago): 3–7 business days
Delivery times may vary depending on your location and courier availability.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order size.
Promotional offers such as free shipping may be available on qualifying orders.
Local Pickup
We offer a convenient local pickup option for customers who prefer to collect their orders.
- Pickup Availability: You will be notified when your order is ready (typically within 3–5 business days).
- Pickup Location: You will be notified about the pickup location.
- Pickup Hours: Between 8am and 4pm
- Requirements: Please bring your order confirmation (email or message) when collecting your order.
We will contact you via email or WhatsApp with pickup instructions once your order is ready.
Order Tracking
Once your order has been dispatched, you will receive tracking information (if available) via email or WhatsApp so you can monitor your delivery.
Delivery Policy
Please ensure that your shipping address and contact information are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete details.
If no one is available to receive the package, the courier may attempt re-delivery or contact you directly.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with the courier to resolve the issue as quickly as possible.
Delays
While we aim to meet all delivery timelines, delays may occur due to weather conditions, public holidays, or unforeseen courier issues. We appreciate your patience and understanding.
Contact Us
For any shipping or pickup-related inquiries, please contact us at:
Email: hello@uncletrevorsauce.com
Phone/WhatsApp: 795-2034